Jamie and I finally knuckled under and decided to register on the Nevada Heath Exchange. I figured we sign up and I’d bang out a quick post about the experience. Not so fast Sports Fan.
0600- Jamie jumps on to www.nevadahealthlink.com and starts the process.
0900- I wake up and see what’s up. Jamie has us all plugged in and we’re up to picking a health plan. I’ve got a couple of questions so I call the Exchange.
0920- On hold
0955- I ask the Navigator if I can add Rosie to the plan because the Court Order says I need to but she’s not on my taxes.
Me: Can you add her now?
Navigator: No. You have to start the process all over again because you’ve gone too far.
1100- Jamie did the application in her name so I started one in mine. I figure that will give us options about Rosie if and when Mom decides to talk to us. “Getting Started” is the first section and it won’t take my mailing address. It’s a PO Box and it keeps rejecting it.
1200- After an hour of taking turns trying different ways of typing PO Box, Jamie scores and it accepts our mailing address.
1300- Things have zipped along quite nicely and when I start to put in our “Financials” I notice that our physical address is wrong. I go to “My Account” and select edit. It will let me edit everything but the physical address. Stumped, I make the call.
1300 – On hold.
1344- After checking everything, the Navigator tells me she is going to switch me to someone who can manually input my address.
Tech Support: Hello, how may I help you?
Me: You need to manually change my physical address.
Tech Support: Okay. Let me verify your account.
We then go through all the account info. I tell her a couple of time that my physical address is wrong but she wants me to confirm it and I give the correction.
Tech Support: You know you have a back button right?
Tech Support: You need to hit the back button until you get to the address screen.
Me: You can’t just change my address?
Tech Support: No, but I can hit the back button for you while you watch.
Me. No thanks.
1425- I bang the back button until I get back to adding the address. I make the correction and press “Save and Continue”. It takes my corrections and promptly deletes the PO Box. I double check my account and the PO Box is there but it doesn’t list me physical address. To heck with it, I choose Financials and press on with pride. Nope. Back to “Getting Started” and no PO Box.
1530- After trying and failing to get out of “Getting Started” I KNOW we’re in a loop and it’s not us. I make the call.
1530- On hold.
1600- Back to the Navigator. I go through the whole story again. She checks everything and says she’ll transfer me to someone who will help me. Tech support goes through the whole thing again. He gets stuck in the Loop.
Tech Support: It seems to be stuck in a Loop.
Me: No shit? Really?
Tech Support: A Issue Report has been generated. They will fix this after midnight tonight. Call back tomorrow.
1630- We give up for the day.
0900- On Hold.
1010- We go through the whole Spiel again.
Took Thanksgiving off and dove back in today. Got hold of a chick named Loretta who was GREAT. No problem. She goes in and fixes the mailing address program and walks me through the next section about our “personal information. Rosie was a problem. Mom has her on her insurance. We plugged in the info we had on it and pressed “Save and Continue”. Before disconnecting with Loretta we decided to see if things were all copacetic. I log out and log in and things are looking pretty good. Ooops. Error message. Loretta can’t believe it happened. “We’ve haven’t had one of those for days.”
Fast forward a little bit. Suffice to say the error message is still there while I try to edit Rosie’s info under the “Review” section. But today is a little different. I called their help line at 855-768-5465.
14 days into this hostage crises and we’re working without a net since we lost our insurance on the first.
Phone number works today. On hold for an hour. When I got someone on the line they were unaware that their phone number wasn’t working yesterday. “Maybe it had too many callers?”, she offered. Today the error popped up when we went to “find a plan”. The navigator suggested we pick a plan blind and have her put it in our cart. I want one more look at the Bronze Plan because I’ve been getting feedback that it’s shitty. Huge copays and deductibles. Oh yeah, have to get a separate vision plan.
I originally wanted to finish this post with a health plan tucked under my arm. The Hostage Crisis continues with no end in sight. So I’ll wrap this up by saying…
We have been finally ready to buy a plan since last week but an error on the website prevents that Happy Ending.
Stay tuned loyal readers, I’ll be updating as things play out.